In short
Printed products are made to order from your artwork, so they cannot be returned without a reason. If something is wrong through our fault, we will find a solution together.
When you can make a claim
- printing or finishing defects;
- a smaller quantity than ordered;
- a product that differs from the approved artwork;
- damage during delivery.
What a claim does not cover
- mistakes in the approved artwork: text, spelling, contact details;
- small differences in shade between screen and paper — screens show RGB colours, printing uses CMYK;
- the quality of low-resolution images, if you approved the artwork after we warned you.
How to make a claim
Write to us through the contact form as soon as possible after you receive the order, with the order number and a few photos of the problem. If the claim is justified we put it right: we reprint the order or refund the amount paid for the affected products.